Support Desk

Submit a Support Request

Fill out the form below and our team will get back to you with the required assistance.

0 / 500 characters
Optional. PDF, JPG, PNG, DOC or XLS · max 5 MB

Customer Support

Report issues related to your orders, products, materials or services. Our team is available to assist you with product and technical support.

info@rupalplastic.com

Response Time: Within 24 hours

What We Can Help With

Order & Delivery

Delivery delays, missing materials, quantity discrepancies or order-related concerns.

Product Quality

Material quality, batch concerns, contamination, colour variation or product defects.

Technical Assistance

Material selection, grade information, application-related and technical assistance.

Documentation

Product datasheets, certificates, technical documents and related information.

Billing & Pricing

Invoice concerns, pricing issues, payment queries or account-related questions.

Support Hours

Monday - Saturday: 10:00 AM - 6:30 PM

You can submit support requests 24/7 and our team will respond during business hours.

Our Support Process

1

Submit Request

Fill out the form with your issue details and supporting information.

2

We Review

Our team reviews your request and contacts you if additional information is required.

3

Investigation

We investigate the issue with the relevant product and technical teams.

4

Resolution

We provide the required solution and follow up to ensure the issue is resolved.